Return Policy

 

Tuning (Flash and Custom Tunes)

Stratified Auto is offering non-tangible non-transferable irrevocable goods, and therefore we do not issue refunds once the tuning process has started. Once the Tuning Form has been completed, the purchase is finalized. However, the purchase can be refunded prior to submitting vehicle specific information if unclaimed within 30 days. This also applies to additonal options for tunes such as datalog refinements. Custom Tune purchases are finalized once the first map is sent to the customer, the transaction is considered non-refundable. It is the responsibility of the customer to carry out the custom tuning process until the finalized product. Tunes can't be transferred or re-sold from one individual to another. Only the original purchaser can make use of tuning services purchased or packaged with other parts sold by Stratified Auto. Custom tunes where the customer hasn't communicated with us for over 6 months are automatically considered completed and closed off.

Stratified Parts

Parts manufactured by Stratified Auto are only refundable if they are in brand new, un-opened, and un-used condition. All associated shipping costs are the responsibility of the buyer and will be deducted from the purchase price; if the item qualified for free shipping, actual shipping cost will be deducted from the refund. There is a 10% restocking fee on all items. No returns will be accepted after 30 days. Stratified Auto warranties all of our own in-house parts for 1 year against manufacturing defects, a replacement item will be provided. Improper installation, or use leading to damage is not covered by the warranty.

Aftermarket Parts

All other parts that we carry, if the item is brand new in un-opened original packaging, there will be a 10% restocking fee. If the item has been opened or taken out of the package, a 25% restocking fee will be due from the customer. Parts that have been installed are not refundable. If the item qualified for free shipping, actual shipping cost will be deducted from the refund.  Stratified Auto does not take responsibility for wrongly placed orders.  Exchanges will be accepted and all shipping costs will be the responsibility of the customer. You must initiate a return within 15 days of receiving the part, this time limit is set by to the delivery date on the tracking information.  Initiating a return can be done through directly emailing us.  Refunds will be processed within 48 hours of receiving the part. Keep in mind that it may take 3-5 business days for the funds to clear.

Disclaimer

No Unauthorized returns will be accepted. Contact us for a return authorization form at sales@stratifiedauto.com. Shipping charges are non-refundable. It is the responsibility of the customer to ensure the package arrives safely, purchasing shipping insurance is highly recommended as Stratified Auto is not responsible for damage incurred in transit. Warranty/Exchanges/Refunds only apply to the original buyer.

Manufacturer Warranty

Only manufacturer warranty will apply to parts sold by Stratified Auto. We do not directly warranty any parts. We have limited ability to assist with warranty claims.